Withdraw or spend your balance first. Deleting your account does not refund the balance in your wallet, and once the account is gone we cannot return it. Open Wallet, choose Refund, and take the money out before you continue.
Delete from inside the app
- Open Wafferly and go to Wallet.
- Tap your initials in the top corner to open Profile.
- Scroll to the bottom and tap Delete Profile.
- Confirm. Your account and personal data are removed.
Request deletion by email
If you no longer have the app installed, write to support@wafferly.com with the subject Account deletion request, from the email address on your account where possible.
Include the mobile number the account uses. We will verify that the request is genuinely yours before deleting anything, which usually means confirming a code sent to that number. We complete verified requests within thirty days, and normally much sooner.
What gets deleted
| Data | What happens |
|---|---|
| Your name, gender and language preference | Deleted |
| Mobile number and email address | Deleted |
| Chosen interests and categories | Deleted |
| Push notification tokens | Deleted |
| Sign-in credentials and sessions | Deleted |
| Merchant business profile, documents and bank details | Deleted, subject to the retention below |
What we have to keep
Kuwaiti commercial law requires us to retain financial records for ten years. Those records stay, but they are anonymised, meaning the personal details that identify you are stripped out and what remains cannot be linked back to you.
| Record | Kept for | Why |
|---|---|---|
| Transactions: top-ups, purchases, refunds, gifts | 10 years, anonymised | Accounting and audit obligations |
| Orders placed with merchants | 10 years, anonymised | Merchant settlement records |
| Refund requests | 10 years, anonymised | Proof of payment out |
| Gift vouchers still unclaimed | Until claimed or expired | The recipient has a right to the amount you sent |
Things worth knowing
- Deletion is permanent. We cannot restore a deleted account, its history, or its balance.
- Gifts you already sent cannot be recalled. If a recipient has not claimed one yet, it stays available to them.
- A pending refund still completes. If you have a bank transfer in progress, it is paid before the record is anonymised.
- You can come back. Signing up again with the same number creates a new, empty account. It does not restore the old one.
Questions
support@wafferly.com · +965 66676522
See our Privacy Policy for the full detail on how we handle your data.