Email support@wafferly.com
Phone +965 66676522
Your wallet
What is R?
R is the unit your Wafferly balance is held in. One R is worth 0.9 Kuwaiti dinar, so buying balance is where your ten percent saving comes from. Prices in the app are shown in R, and the dinar equivalent appears when you top up or request a refund.
My wallet is frozen.
Wallets freeze after ninety days without a top-up. Your balance is safe and unchanged. Top up five R or more and it unfreezes immediately.
I want my money back.
Open Wallet, choose Refund, and enter the amount. It converts back at 0.9 dinar per R and arrives by bank transfer, normally in two to five business days.
Paying
How do I pay at a shop?
Choose the deal in the app, confirm it, and show the QR code to the merchant. The code lasts sixty seconds. If it expires, open the order again in My Orders for a fresh one.
The merchant could not scan my code.
Raise your screen brightness and hold the phone steady. If it still fails, the code has probably expired; open the order again for a new one.
I was charged but did not get my order.
Cancel the order from My Orders while it is still active and the amount returns to your wallet straight away. If the merchant has already marked it as being prepared, contact us and we will resolve it with them.
Gifts
How do I send a gift?
Open Wallet, then Promo and Gift. Enter a Kuwaiti mobile number and an amount. It leaves your wallet immediately, and the recipient claims it in their own Wafferly account.
Someone sent me a gift.
Open Wafferly using the number the gift was sent to. The gift will be waiting for you to claim.
Your account
I am not receiving my verification code.
Check the number, including that you picked the right country code. Wait for the resend timer and request it again. If it still does not arrive, contact us with the number you are using.
I changed my phone number.
Contact us. We move the account across after verifying your identity.
How do I delete my account?
Open Profile, then Delete Profile, or use our account deletion page. Spend or withdraw your balance first, because deleting does not refund it.
For merchants
How do I accept Wafferly at my business?
Download Wafferly Merchant and complete registration. It runs through six steps: documents, business profile, products, delivery terms, commission and bank details, then review. We verify the business and approve it, and you can track the application status inside the app.
I have a merchant question.
Write to the same address and tell us your business name, and we will route it to the right person.